He’s the bus driver who loves to make people laugh, a “smooth operator” who does his best to help people get where they need to go.
And for the next year, Metro Transit’s Robert Duncan is No. 1.
In a surprise ceremony, Duncan, 60, was honored as Metro’s Transit Operator of the Year. Other Metro operators chose him as a respected peer who exemplifies excellence in safety and customer service.
“Robert joins Metro’s elite group of top drivers – the best of the best,” said King County Executive Dow Constantine. “He knows the system inside and out, and customers appreciate and depend on his reliability and helpfulness.”
Duncan is a Redmond resident who works at Metro’s East Base in Bellevue. He was born in Seattle and attended Roosevelt High School, North Seattle Community College and the Washington Police Academy. He first joined Metro in 1977, and drove part- and full-time routes in three stints spanning about 30 years. He recently earned a 28-year safe driving award.
These days, Duncan drives Route 311 part-time, carrying riders from Woodinville to Seattle. That means his “decades of experience and knowledge are still on the road, and that’s a big benefit to customers,” said Metro Transit Operations Manager Jim O’Rourke.
Commendations and kudos from customers and colleagues say Duncan is a “smooth operator” who “does a great job” and “is a plus for Metro.”
To be a good bus operator, you have to be a people person, said Metro Transit General Manager Kevin Desmond. “Robert exemplifies Metro’s 2,700 drivers – he’s a driver who loves his job and cares about our customers.”