Sound Transit is implementing a new fare inspection process, set to begin on June 3, aimed at increasing fare compliance and improving the passenger experience. As part of the first phase of the rollout, Fare Ambassadors will be stationed at Link stations to check passengers for proof of payment.
During the initial phase, fare-paid zone inspections will take place exclusively on the 1 Line, specifically at downtown Seattle stations at different times. However, Sound Transit plans to expand these inspections in subsequent phases. In addition to the station inspections, Fare Ambassadors will continue to conduct fare checks on board Link and Sounder trains.
The purpose of this new process, according to Sound Transit, is to enhance fare inspections during peak ridership hours and provide assistance to passengers in obtaining fares or services. By increasing the frequency of checks, Sound Transit aims to improve fare collection rates by offering passengers found without proof of payment the option to pay on the spot, rather than issuing citations.
The initial phase will run through August, during which passenger feedback will be collected through an online survey. Sound Transit is eager to gather insights from riders to refine and enhance the fare inspection process for the second phase, scheduled to commence in September.
In preparation for the opening of the 1 Line expansion to Lynnwood on August 30, Fare Ambassadors will test various methods of platform inspections. With heavy ridership and crowded trains expected during peak periods, these Ambassadors will play a crucial role in helping new riders navigate the system and ensuring a smooth fare check process.
As Sound Transit continues to prioritize passenger satisfaction and fare compliance, further updates and improvements to the fare inspection process will be implemented based on the feedback received from passengers. Together, Sound Transit and its riders are working towards a more convenient and reliable public transportation system.
