Seattle City Light says that the recently learned of a billing error that resulted in approximately 12,500 residential customers being double charged.
According to City Light, they became aware of an error in their billing system that resulted in some Seattle City Light residential customers receiving bill notifications on Jan. 4, 2022, that show double charges for the same usage. As a result, City Light has paused all bill processing until they are certain the issue is fixed.
City Light says that they learned of the issue in time to stop the mailing of the potentially impacted paper bills and prevent payment processing for those customers on autopay. However, customers who are signed up for e-billing may have received an email alert with the erroneous bill information. Customers who received such a bill should not pay it. If a customer already paid the bill due to receiving the email, please contact (206) 684-3000.
City Light says that they will reprocess all incorrect bills and send revised bills to impacted customers. They expect revised bills will be issued by the end of the week.